One reason our customers love us so much is due to our well-trained, courteous and knowledgeable staff.
We believe in creating a work atmosphere based on teamwork and enthusiasm because it leads to a better overall customer experience.
At Power-West,
Power-West has developed several communication processes to support staff in providing an exceptional level of service. These include:
Power-West staff stay up to date on the latest technology. We offer 100 per cent reimbursement on professional training costs.
As a growing company, we realize that individuals’ roles within our company are changing, along with their level of responsibility. Succession planning has also become an important focus. To better serve our team needs, we dropped the formal annual review process and instead have instituted a more personalized approach to individual development.
We work to ensure staff is provided the avenues and resources to successfully grow along with our company. Each staff member is given a series of potential ‘future state’ position descriptions that fit our overall strategic plan.
We work with individuals and teams to explore areas of interest moving forward and establish a plan to help them get there.
Initiatives to date have included:
Replacing your generator? Wondering what to do in an emergency power failure? Power-West’s expert staff has the answers.
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